Your Personal Information
We collect personally identifiable information, such as your email address, name, National Insurance number, home and work addresses and telephone number(s). We also collect additional personal information, which is not unique to you, such as your postcode, age, gender, etc. In addition, we collect personal information necessary to provide you with a financial assessment or a specific recommendation for a mortgage and any associated insurance cover. For example; this could include your employment and salary details, your bank account details and your health details and medical history.
We will collect most of this information directly from you, but we may need to collect some information from a third party, for example; from a housing association or your employer. We may collect this information in different formats initially, for example; verbally, by email or through our website.
We do not contact credit reference agencies to gather any personal information about you. Any personal information from a credit reference agency that you provide to us may be used in connection with the products and services we provide for you. This information may also be shared with third parties involved in the advice process. By providing us with this information you shared with third parties involved in this advice process. By providing us with this information you consent to your personal information being used for these purposes and for us to store this data.
How We Process and Use Your Personal Information
We collect, process and use your personal information to deliver the services you have requested and those we have recommended for you. We require your personal data to provide you with advice and to process your mortgage application and any associated insurance cover. As part of this process we will need to share this information with the other organisations involved in the process, for example; mortgage lenders and/or insurance providers.
By proceeding with our advice process, you are consenting to such use of your personal information.
Data Processing Notice
Sharing Your Data
We may also be required to share your personal information with organisations that handle public funds. This would be for verification purposes and to prevent and detect crimes, including fraud. However, we will limit the information shared to what is necessary for the performance of this duty.
We will also ask for your preferred method of contact and maintain a record of this. When providing this information you will also be given details of how to withdraw your consent or amend the method of contact.
We will use your personal data for identity verification and keeping you updated on the progress of your application(s) and also where necessary to comply with legal or regulatory obligations. We will disclose and share your personal information without notice, if required to do so by law or in pursuit of obtaining the service/product you have requested or we have recommended.
We may also use your personally identifiable information to inform you of other products or services available from us. We do not, however, sell, rent or lease our customer lists to any third parties.
How We Store Your Personal Information
We will retain your personal data in accordance with our legal and regulatory obligations to do so. We will treat your information with care, all information is stored online via a secure server. We may initially collect some of your information in paper format, this information will then be transferred to our online secure storage and any paper will be destroyed securely.
We may use your personal information to contact you prior to the end of your current mortgage deal to discuss future options and services from us.
You may opt out receiving this marketing at any time by emailing email@example.com.
You may request a copy of the personal information we hold about you at any time and you may ask us to correct or remove any information you think is incorrect.
We may update this policy from time to time and any updated version will then be available to view on our website.
Information Commissioners Office (ICO)
If you are not happy with the way we are handling your personal information please contact us by emailing firstname.lastname@example.org. You may also contact the ICO to investigate any complaint relating to your personal information.
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By phone: Telephone 0303 123 1113.