We collect personally identifiable information, such as your email address, name, National Insurance number, home and work addresses and telephone number(s). We also collect additional personal information, which is not unique to you, such as your postcode, age, gender, etc. In addition, we collect personal information necessary to provide you with a financial assessment or a specific recommendation for a mortgage and any associated insurance cover. For example; this could include your employment and salary details, your bank account details and your health details and medical history.
We will collect most of this information directly from you, but we may need to collect some information from a third party, for example; from a housing association or your employer. We may collect this information in different formats initially, for example; verbally, by email or through our website.
We collect, process and use your personal information to deliver the services you have requested and those we have recommended for you. We require your personal data to provide you with advice and to process your mortgage application and any associated insurance cover. As part of this process we will need to share this information with the other organisations involved in the process, for example; mortgage lenders and/or insurance providers.
By proceeding with our advice process, you are consenting to such use of your personal information.
If you have provided us with your email address or telephone number(s) we may use either or both to contact you unless you advise us not to. We will use your personal data for identity verification and keeping you updated on the progress of your application(s) and also where necessary to comply with legal or regulatory obligations. We will disclose and share your personal information without notice, if required to do so by law or in pursuit of obtaining the service/product you have requested or we have recommended.
We may also use your personally identifiable information to inform you of other products or services available from us. We do not, however, sell, rent or lease our customer lists to any third parties.
We will retain your personal data in accordance with our legal and regulatory obligations to do so. We will treat your information with care, all information is stored online via a secure server. We may initially collect some of your information in paper format, this information will then be transferred to our online secure storage and any paper will be destroyed securely.
You may request a copy of the personal information we hold about you at any time and you may ask us to correct or remove any information you think is incorrect.
We may update this policy from time to time and any updated version will then be available to view on our website.
If you wish to register a complaint, please contact us:
In writing: Write to Neil Rippon, De Havilland Group Ltd, 2 Skylines Village, Limeharbour London, E14 9TS.
By phone: Telephone 020 7519 0700.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.